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For general inquiries or questions please contact us below OR email us at hello@sparkbudz.com and we will get to you ASAP!

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Frequently asked questions

Shipping/Refunds

How long does shipping take?


Generally shipping will take 3-5 business days if you live in the US. If you live overseas it may take about 5-7 business days.




Do you accept refunds or exchanges?


As part of our COVID-19 response, we will temporarily not accept any returns, refunds, or exchanges.





Do you ship internationally?


Yes, we ship domestically and internationally. Buyers are responsible for any customs and import taxes that may apply. Sparkbudz is not responsible for delays due to customs.





Product Features

Can two people listen and talk on a phone/video call at the same time?


Yes, both people can talk on the phone at the same time.




How does the volume control work?


To raise the volume, just slide the control to the right and to lower the volume slide the control to the left.




Would the earphones be compatible with my phone?


If your phone has 3.5mm input yes (older phone models) If your phone does not, we have bundled an aux lighting adapter for Apple Iphones. If you have a later Samsung phone model, we do not have lighting adapters at the moment, but we will get some in stock soon.





Do the earphones come with a replacement end piece?


Yes, there is an extra set of ear tips inside of the product packaging.





How long are the cables?


The earphones are over 41 inches long and over 6 feet apart distance from one another.





Will you have more designs for the pods?


Yes, we will have more new designs coming soon! Just follow our (Instagram page)(link) for new updates.